Frequently Asked Questions
Everything you need to know about our lab-grown diamond jewelry
What are lab-grown diamonds?
Lab-grown diamonds are real diamonds created in controlled laboratory environments using advanced technology that replicates the natural diamond-growing process. They are chemically, physically, and optically identical to mined diamonds — possessing the same hardness (10 on the Mohs scale), brilliance, and fire.
Are lab-grown diamonds certified?
Yes, our lab-grown diamonds are independently graded and certified by the International Gemological Institute (IGI). Each stone comes with a detailed certificate confirming its cut, colour, clarity, and carat weight — the same 4Cs used for mined diamonds.
How do lab-grown diamonds compare to mined diamonds?
Lab-grown diamonds are identical to mined diamonds in every measurable way. Even expert gemologists cannot tell them apart without specialised equipment. The only difference is their origin — lab-grown diamonds are created sustainably in a laboratory rather than extracted from the earth.
What types of gold do you use?
We offer a range of gold options including 14K and 18K in Yellow Gold, White Gold, and Rose Gold. Each piece specifies the exact gold type and weight in its product details. Our gold is responsibly sourced and meets international purity standards.
Do you offer customisation or bespoke designs?
Yes, we offer bespoke design services. Contact us to discuss your vision and we will work with you to create a one-of-a-kind piece. Our team brings decades of diamond jewellery expertise to bring your ideas to life.
What is your return policy?
We offer a 30-day return policy on all standard pieces. Items must be returned in their original, unworn condition with all packaging and documentation. Custom or bespoke pieces may have different return terms — please refer to our Returns & Exchanges page for full details.
Do you ship internationally?
Yes, we ship worldwide with fully insured delivery. Singapore orders typically arrive within 2-3 business days. International orders are shipped via reputable couriers and may take 5-10 business days depending on destination. All shipments include tracking.
How should I care for my jewellery?
We recommend removing your jewellery before swimming, bathing, or exercising. Store pieces individually in the provided jewellery pouch or box to prevent scratching. Clean gently with mild soapy water and a soft cloth. Avoid harsh chemicals, perfumes, and lotions directly on your jewellery. Each product page includes specific care instructions for that piece.
Can I view pieces in person?
Yes, we welcome appointments at our Singapore location. Contact us to schedule a private viewing where you can see our pieces in person and receive expert guidance from our team.